Last updated June 2026

Refund & Cancellation Policy — Perfect Coverage

Last updated: June 2026 · Effective date: June 2026

Please read this policy before you pay. By paying any deposit or amount toward a booking, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy. It forms part of our Terms & Conditions.

Perfect Coverage is a Cairo-based wedding photography and videography studio. Because we reserve a specific date exclusively for you and decline other couples for that date, the following terms apply to deposits, cancellations, and refunds.

1. Booking & deposit

• A fixed 50% deposit is required to reserve your date. The remaining 50% is due before the event, at the latest on the morning of the event.
• Paying the deposit removes your date from our availability and reserves it exclusively for you.

2. Cancellation by the client

• 48-hour cooling-off: you may cancel and receive a full refund of your deposit within 48 hours of the moment we receive your payment.
• After 48 hours the deposit is non-refundable — for any reason (cancellation, postponement, or no-show) — in consideration of reserving your date and declining other bookings.
• No-show / event-day cancellation: if the client does not show or cancels on the event day, the amount paid is forfeited.

3. Rescheduling

• Rescheduling carries no refund; the deposit transfers to the new date, subject to our availability.
• If package prices have increased by the new date, the client pays the price difference.

4. When a refund is due — and how it is paid

• Where a refund is genuinely due (for example, a cancellation within the 48-hour window, or a case where we are unable to attend), it is processed within one month of the date the refund is approved.
• Refunds for online payments are returned to the same card or wallet used for the original payment, through the same payment gateway. We do not refund an online payment by any other channel.
• For payments made online by card or wallet, a refund cannot be processed later than 90 days from the original payment date, in line with Visa / Mastercard network rules.

5. Transport

• Transport fees are added on top of the package total. Transport is non-refundable once the team has travelled to the event and/or the event has been filmed, even where a partial refund would otherwise apply.

6. Service issues

• If a genuine equipment failure prevented us from filming specific moments, our responsibility is limited to refunding a portion equal to the value of the un-filmed moments, capped at 30% of the amount.
• Dissatisfaction with our artistic editing/color style, absent an actual technical defect, is not grounds for a refund.

7. How to request a refund or cancel

Email hello@perfectcoverage.org or call +20 10 9531 4012 with your booking name and event date. We confirm every request in writing.

This policy applies to all client cancellations and forms part of our Terms & Conditions. Perfect Coverage · Cairo, Egypt · perfectcoverage.org