Last updated June 2026

Terms & Conditions — Perfect Coverage

الشروط والأحكام — Perfect Coverage

Last updated: June 2026 · Effective date: June 2026

These Terms govern your booking and use of services from Perfect Coverage ("we", "us", "our"), a wedding photography/videography studio based in Cairo, Egypt (perfectcoverage.org).

⚠️ PLEASE READ CAREFULLY BEFORE BOOKING. Paying any deposit or amount toward a booking constitutes your full, informed, and unconditional acceptance of these Terms, the Privacy Policy, and the Photo & Video Consent and Release, and operates as your binding electronic signature (Section 16) — whether or not you ticked an acceptance box.

1. Who we are

Perfect Coverage, Cairo, Egypt — perfectcoverage.org. ** Contact: hello@perfectcoverage.org · privacy@perfectcoverage.org

2. Eligibility

You must be 18 years or older to book, so that you bear legal responsibility for your booking.

3. Our services

We provide wedding/engagement photography and videography, editing, color work, and delivery of digital files per the package you select. Coverage time is continuous from the team's arrival; breaks are counted within the coverage time, and meals/refreshments for the team are the Client's responsibility.

4. Pricing & payment

• Deposit: a fixed 50% deposit is required to reserve your date.
• Balance: the remaining 50% must be paid in full before the event — at the latest by the morning of the event and before the team leaves its location. We do not begin work until the account is fully settled; if the balance is not paid in time, the team is not obligated to attend or shoot and this is treated as the Client's default (deposit non-refundable, Section 5).
• Payment methods: InstaPay, mobile wallet (e.g. Vodafone Cash), cash at our office handled by an authorized human staff member, or secure online payment by credit / debit / prepaid card and mobile wallet through our licensed payment provider (Paymob).
• No card surcharge: the price is the same whether you pay by card, wallet, or cash — we do not add any extra fee for paying online. Any payment-processing charge is borne by us, not by you.
• Online payment security: online card and wallet payments are processed by Paymob over a secure, encrypted gateway. We do not store your full card details.
• Installments: for online card payments, installment plans may be available through participating banks. Any bank interest or installment fees are set by the issuing bank and are borne by the Client — they are not part of, or added by, Perfect Coverage.
• Hourly basis & overtime: our coverage is calculated by the hour. Additional hours requested by the Client are separately priced. The last chance to add hours is 4 days before the event; after that, extra time is subject to availability and cannot be guaranteed.
• Transport: transport fees are added on top of the package total, calculated per the venue's region and number of crew. Transport is non-refundable and is excluded from any refund once the team has already travelled to the order and/or the order has actually been filmed — even in a case where a partial refund would otherwise apply, the transport portion is not returned.
• Price stability: the agreed price for a confirmed booking remains fixed from booking through execution.
• No discounts unless explicitly agreed in writing.
• Suspected fraudulent/incomplete payment proof: we may pause and verify; confirmation of a booking depends on receiving a valid, matching payment.

5. Deposit, cancellation, no-show & refunds

• The deposit reserves your specific date and removes it from our availability.
• 48-hour cooling-off: you may cancel and obtain a deposit refund only within 48 hours of the moment we receive your deposit/booking.
• After 48 hours the deposit is strictly non-refundable — for any reason (cancellation, postponement, or no-show) — in consideration of reserving your date and turning away other bookings. We cancel the reservation immediately upon a Client cancellation.
• No-show / event-day cancellation: if the Client does not show or cancels on the event day, the account is by then fully settled; the entire amount paid is forfeited (it is the event day).
• Refund processing (when a refund is actually due): any refund we approve is paid within one month of the date we approve it.
• Refund method for online payments: where a refund is due on a payment made online by card or wallet, it is returned to the same card or wallet used for the original payment. Under international card-network (Visa / Mastercard) rules, a card refund cannot be processed later than 90 days from the original payment date.
• This policy applies to all Client cancellations. **

5A. Rescheduling (changing the date)

• One postponement may be permitted, at our discretion and subject to availability — we are not obligated to accept it and reserve the full right to refuse.
• The postponed date must fall within one month of the original booked date, and ideally be requested with reasonable notice.
• Rescheduling carries no refund; the deposit transfers to the new date. If package prices have increased, the Client pays the price difference.

5B. Downgrades & upgrades

• Downgrading a package after booking is not allowed. The Client may upgrade only, subject to availability (and paying the difference).

5C. If we cannot attend (studio side)

• We will first try to arrange an alternative photographer/team.
• If we ultimately fail to attend while bound by the contract, our sole and entire obligation is to refund the exact full amount the Client actually paid — nothing more (see Section 11).

5D. Chargebacks & payment disputes

• If you have any issue with a payment, please contact us first — we will resolve a genuine problem directly and quickly.
• Opening a card or bank dispute (a "chargeback") for a service that was already delivered, or for a deposit that is non-refundable under this Section 5, is not a valid ground for reversal. We retain your booking acceptance (electronic signature), payment records, and delivery records as evidence, and we will contest unjustified chargebacks with the payment provider.
• This clause does not limit your genuine refund rights set out above.

6. The event day (logistics & responsibilities)

• Venue restrictions: if a venue prohibits filming in a location/spot, that is the Client's responsibility, not ours.
• Permits / restricted places: we may accept or refuse any booking per our operational needs. Locations requiring permits are the Client's responsibility to secure; any legal issue arising there is the Client's to resolve, civilly and criminally.
• Delays: reasonable delays are made up within the coverage where possible.
• Equipment: in the rare case a genuine equipment failure actually prevented us from filming specific moments, our responsibility is limited to refunding a portion equal to the value of the un-filmed moments, capped at 30% of the amount. (In practice this is exceedingly rare; we shoot with backups and care.)
• Last-minute extra crew: adding crew at the last minute is not an available option.

7. Deliverables, delivery & files

• Delivery is made once (no teaser/partial delivery), with scope according to the package.
• Delivery is primarily via a secure Google Drive link through your My Day portal.
• Quantities (number of photos / minutes of video) vary by order, its details and circumstances; we do not guarantee or assume liability for specific counts.
• File availability is a maximum of one (1) month after delivery. It is the Client's responsibility to download and back up all files within this window. After one month we may permanently delete them and are not obligated to keep, recover, or re-supply them, and the Client may not request them again. If the Client loses the link but the files still exist with us, we will resend the existing link as a courtesy; if the Client failed to back up and the data is gone, that is the Client's responsibility.
• Style: our editing/color style is our craft and the reason you booked us. Dissatisfaction with our artistic style (absent an actual technical defect) is not grounds for re-editing, redo, or refund.
• Albums: physical albums are produced only by special request, priced at the time of request.

8. Revisions & published content

• Removal: the Client may request to remove any content we posted that features them.
• Reels (full-day): one revision round per reel — the Client must submit all their edit notes at once.
• Stories: the Client may reorder stories once, before they are posted.
• After posting: once content is published, the Client's changes are limited to adding mentions or editing the caption/collaborators of reels — nothing further.

9. Intellectual property, usage & brand protection

• Perfect Coverage retains full copyright in all captured and edited material, unless otherwise agreed in writing.
• The Client receives a personal-use license to view, download, print, and share delivered files for personal (non-commercial) purposes only.
• Commercial use (resale, advertising, etc.) of our material is strictly prohibited without our prior written permission.
• The Client and any third party are prohibited from editing, filtering, re-grading, or re-publishing our work as their own.
• We may apply our watermark/logo to published content (our lawful right as the author).
• We may share our work in our portfolio, on social media, and in contests/exhibitions.

10. Social content is at our sole discretion

• Producing or posting reels, stories, or any social content featuring your event is entirely at Perfect Coverage's sole discretion, even within media-coverage packages. We are not obligated to create or publish any such content, and we decide what/whether/when to publish to protect the look and image of our brand. This does not affect delivery of your contracted edited files.

11. Liability & waiver of compensation ****

• We commit to our best professional effort — this is a commitment of effort and craft, not a guarantee of a specific subjective result.
• To the maximum extent permitted by Egyptian law, our total liability for any claim is limited to the amount actually paid for that booking, and the Client waives any claim to further compensation — including indirect, incidental, consequential, or moral/emotional-distress damages. The Client accepts this waiver knowingly; this document serves as a binding contract to that effect. **
• Delivery delays carry no penalty, refund, discount, or compensation of any kind, regardless of length, and are not a breach (Section 7).
• Loss/damage of files before delivery despite reasonable care: our obligation is limited to attempting recovery; if the material is genuinely lost, we refund the full amount paid and have no further liability.

12. Force majeure

• We are not responsible for any failure or delay caused by events beyond our reasonable control (natural disasters, government action, epidemics, etc.). Such events suspend our obligations without liability.

13. Reviews, feedback & reputation

• Please raise any concern with us directly first so we can resolve it.
• The Client is prohibited from publishing any false, misleading, defamatory, insulting, or reputation-harming statements about Perfect Coverage, its team, or its work, on any platform or by any means.
• Where the Client has been asked not to publish, publishing is prohibited entirely. We reserve the right to seek removal and all legal remedies under Egyptian law (including Penal/Civil Code defamation and damages). ****

14. Client conduct

• We expect mutual respect. We reserve the full right to decline a booking, or to pause/stop service entirely, for any abusive, threatening, or disrespectful conduct toward our team. In such a case the amount paid is not refunded and we do not continue the order. ****

15. Privacy & data

• Your data is handled per our Privacy Policy. File availability is limited to one month after delivery (Section 7).
• If the Client requests deletion of all their data during an active order, we will delete it and stop work on the order; no amounts are refunded.

16. Acceptance & Electronic Signature

• By paying the deposit/any amount, submitting the booking form, and/or ticking acceptance in the My Day portal, the Client electronically signs and agrees to these Terms, the Privacy Policy, and the Photo & Video Consent and Release.
• This electronic acceptance — recorded with the Client's name, date/time, and technical identifiers (e.g. IP address) — has the same legal force as a handwritten signature and is a valid, binding, admissible electronic signature under the Egyptian E-Signature Law (Law No. 15 of 2004). We retain this proof for up to 10 years as evidence. ****
• Perfect Coverage's electronic signature: this agreement is also electronically executed on our side by an authorized representative of Perfect Coverage. A digitally signed/issued copy (with our name, representative, and issue date) is provided to the Client through the My Day portal, making this a two-sided, mutually signed electronic contract.

17. Corporate / planner clients

• Bookings by companies or wedding planners may be subject to a different deposit/pricing calculation; the rest of these Terms apply. ****

18. General / legal

• Entire agreement & no oral terms: only what is written and documented in the booking is binding. Any verbal promise or agreement is not binding unless the Client documents it in the booking terms beforehand and we clearly accept it in writing.
• No waiver: if we do not enforce a term once, that does not waive our right to enforce it later.
• Severability: if any clause is held invalid, the remaining clauses stay in full force, supported by the other provisions, so there is no legal conflict on our side.
• Changes: we may update these Terms; the latest version is posted here, and the Client is automatically notified to re-confirm acceptance of material changes.

19. Governing law & disputes ****

• These Terms are governed by the laws of the Arab Republic of Egypt.
• Disputes shall be resolved amicably first; thereafter, the Client may pursue legal remedies before the competent Egyptian courts.

20. Contact

Perfect Coverage · Cairo, Egypt · hello@perfectcoverage.org · perfectcoverage.org

Effective June 2026.